26.05.2014
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
21.05.2014
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
21.05.2014
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
The hotel seems to be the focal point of the town, and no wonder! All staff are really helpfull and friendly. The view of the falls from the front of the hotel is breathtaking. My only suggestion would be to change the breakfast to buffet, but that's just a personal preference. We did'nt get a chance to use the spa this time, but we'll definitely be back. Well done to all concerned on a top class hotel.
20.05.2014
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Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
T'his was our third visit to the Falls Hotel and it just gets better and better. The staff could not be friendlier or more helpful. The food in the restaunant is lovely and a great choice on the menu location is great. WE'LL BE BACK
19.05.2014
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Very clean and comfortable. All staff were exceptionally welcoming, courtious, friendly and helpful.